Project Manager/Account Manager - Internal For National Accounts

Location: Jacksonville
Posted on: November 9, 2024

Job Description:

JOB EXPERIENCE REQUIREMENT: One to three years staffing experience preferred. Ability to interact with all levels of management, excellent customer service skills required. Knowledge of MSP/VMS a plus!

1-3 Years experience within a deadline driven fast paced work environment, staffing industry preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

? Maintains and develop a solid working knowledge on assigned HRCG accounts.

? Accountable for strategic and tactical management of operations and RECRUITING for assigned designated national account contracts

? Support and sustain positive client and customer relationships.

? Upon receiving open job requisitions, review for understanding and if needed, contact VMS/MSP party for any clarification required.

? Assure order fulfillment by driving the distribution of incoming requisitions among all staffing/servicing branches and/or associate vendors, utilizing e-mail, software and various client web-based systems.

? Continuous follow-through among branches, associate vendors and hiring managers to discuss applicant submittal status and requisition status.

POSITION DESCRIPTION

? Monitor and verify contractor engagement requirements/processes including but not limited to completion of reference checks, background checks, and drug screenings and any on-boarding documents that may be required for said account.

? Randomly review branch?s resume submittals before submitting to client as required.

? Assists in developing a strategy and organizational support for process improvements, including establishing priorities, policies, procedures and quality standards.

? Implement and maintain positive customer-focused programs and a proactive service delivery that supports client objectives, productivity standards, and client satisfaction.

? Work in synergy with other departments with the common goal of contract compliance

? Ensure that routine audits are performed by all appropriate departments with the use of technological tools available within All-In-One

? Provide our National Account Managers/Directors feedback on how successful the implementation and communication of an account has registered with our field offices

? Ensure consistent customer satisfaction, quality of service, productivity levels and individual/regional development within the Business Development environment.

? Achieve and maintain performance standards as a Dedicated Account Executives including mark up rate accuracy, special bill information, corporate identification number accuracy, customer satisfaction and client communication restrictions.

? Build relationships and maintain communications with business partners (HRCG National Account Managers and other HRCG Project Managers) to provide superior customer service.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

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