Client Relationship Manager I
Company: Disability Solutions
Location: Jacksonville
Posted on: September 25, 2024
Job Description:
Position Type : Full time Type Of Hire : Experienced (relevant
combo of work and education) Education Desired : Bachelor's Degree
Travel Percentage : 0%Job DescriptionAs the world works and lives
faster, FIS is leading the way.-- Our fintech solutions touch
nearly every market, company and person on the planet. Our teams
are inclusive and diverse. Our colleagues work together and
celebrate together. If you want to advance the world of fintech,
we'd like to ask you: Are you FIS?About the role:As a Client
Relationship Manager I, you'll be responsible for high-level
relationship management for one or more assigned clients strategic
to the Enterprise. Accounts are target clients having a major
strategic impact on the long-term success of the Enterprise.What
you will be doing?
- Strategically focused and responsible for client satisfaction,
maintaining client communication and the overall management of the
client relationship.
- Conducts and manages periodically scheduled status calls with
client and internal stakeholders to discuss important key service
topics.
- Serves as the primary contact and client liaison during
delivery of an outsourced solution, whether it is an IT solution or
a business process outsourced solution.
- Acts as an escalation point between client and request
desk.
- Develops strong working relationships with assigned clients and
FIS resources.
- Monitors monthly service level reports to identify possible
trends in service level agreement (SLA) "misses" and contacts
appropriate product area if "misses" fall within guidelines of a
contractual penalty.
- In the event of a contractual penalty, calculates and processes
service level credits, informs billing team and notifies client on
timing of credit receipt.
- Manages and communicates expectations internally and
externally.
- Identifies areas where continuous improvement can be applied,
oversees the implementation of the change and measures the level of
improvement.
- May participate in business reviews to learn about clients'
strategic direction as well as gain a good understanding of the
products and/or services FIS is offering.
- Other related duties assigned as needed.What you will need:
- Communicates ideas both verbally and in written form in a
clear, concise, and professional manner
- Requires good working knowledge of FIS products and services,
as well as the industries in which FIS competes for business
- Strong organizational and time management skills required
- Strong attention to detail when creating documentation to send
to senior client stakeholders required
- Team skills, including the ability to establish and maintain
effective working relationships both internally and externally
- Excellent customer service skills that build high levels of
customer satisfaction for internal and external clients
- Ability to understand and apply concepts
- Ability to handle projects commensurate with job
expectations
- Ability to analyze and solve problems using learned techniques
and tools
- Flexibility, versatility, dependability
- Prior banking or finance related experiences a plus; trading
technology experience preferred
- Some flexibility of hours is required
- Hybrid location is in Jacksonville, FL
- Bachelor's degree in business, computer science or related
discipline or the equivalent combination of education, training, or
work experience.What we offer you:At FIS, you can learn, grow and
make an impact in your career. Our benefits include:----
- Flexible and creative work environment--
- Diverse and collaborative atmosphere----
- Professional and personal development resources--
- Opportunities to volunteer and support charities--
- Competitive salary and benefits----FIS is committed to
providing its employees with an exciting career opportunity and
competitive compensation. The pay range for this full-time position
is $73,250.00 - $119,400.00 and reflects the minimum and maximum
target for new hire salaries for this position based on the posted
role, level, and location. Within the range, actual individual
starting pay is determined additional factors, including
job-related skills, experience, and relevant education or training.
Any changes in work location will also impact actual individual
starting pay. Please consult with your recruiter about the specific
salary range for your preferred location during the hiring
process.Privacy StatementFIS is committed to protecting the privacy
and security of all personal information that we process in order
to provide services to our clients. For specific information on how
FIS protects personal information online, please see the Online
Privacy Notice.EEOC StatementFIS is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color,
religion, sex, sexual orientation, gender identity, marital status,
genetic information, national origin, disability, veteran status,
and other protected characteristics. The EEO is the Law poster is
available here supplement document available hereFor positions
located in the US, the following conditions apply. If you are made
a conditional offer of employment, you will be required to undergo
a drug test. ADA Disclaimer: In developing this job description
care was taken to include all competencies needed to successfully
perform in this position. However, for Americans with Disabilities
Act (ADA) purposes, the essential functions of the job may or may
not have been described for purposes of ADA reasonable
accommodation. All reasonable accommodation requests will be
reviewed and evaluated on a case-by-case basis.Sourcing
ModelRecruitment at FIS works primarily on a direct sourcing model;
a relatively small portion of our hiring is through recruitment
agencies. FIS does not accept resumes from recruitment agencies
which are not on the preferred supplier list and is not responsible
for any related fees for resumes submitted to job postings, our
employees, or any other part of our company.#pridepass
Keywords: Disability Solutions, Jacksonville , Client Relationship Manager I, Executive , Jacksonville, Florida
Didn't find what you're looking for? Search again!
Loading more jobs...