Branch Operations Manager - Beville Rd

Company: WELLS FARGO BANK
Location: Daytona Beach
Posted on: September 27, 2024

Job Description:

Job Title: Branch Operations Manager - Beville RdWe are seeking a highly skilled Branch Operations Manager to join our team at Wells Fargo Bank. As a key member of our operations team, you will be responsible for leading and supervising the risk and operations of teller functions to deliver exceptional customer service and colleague experience.About the Role:In this role, you will:

• Lead and supervise risk and operations of teller functions to deliver exceptional customer service and colleague experience
• Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
• Perform operational and customer support tasks
• Provide excellent customer service, engage customers in conversations, and build relationships with them
• Manage the schedule and the daily operations of the teller line
• Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
• Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
• Support customers and employees in resolving or escalating concerns or complaints
• Collaborate and consult with branch employees, colleagues, and mid-level managers
• Interact directly with customers
• Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
• Manage allocation of people and financial resources for branch operations
• Mentor and guide talent development of direct reports and assist in hiring talentRequirements:To be successful in this role, you will need:
  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 1+ years of Leadership experienceDesired Qualifications:We are looking for candidates with:
    • Leadership skills including the ability to build, develop, and motivate a diverse work team
    • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
    • Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
    • Ability to educate and connect customers to technology and share the value of mobile banking options
    • Ability to interact with integrity and professionalism with customers and employees
    • Knowledge and understanding of laws and regulations pertaining to the banking industry
    • Knowledge and understanding of retail compliance controls, risk management, and loss prevention
    • Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
    • Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
    • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
    • Cash handling experienceJob Expectations:This role requires:
      • Ability to work a schedule that may include most Saturdays
      • Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness. However, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
      • This position is not eligible for Visa sponsorship

Keywords: WELLS FARGO BANK, Jacksonville , Branch Operations Manager - Beville Rd, Executive , Daytona Beach, Florida