Branch Operations Manager - Beville Rd
Company: WELLS FARGO BANK
Location: Daytona Beach
Posted on: September 26, 2024
Job Description:
Job Title: Branch Operations Manager - Beville RdWe are seeking
a highly skilled Branch Operations Manager to join our team at
Wells Fargo Bank. As a key member of our operations team, you will
be responsible for leading and supervising the risk and operations
of teller functions to deliver exceptional customer service and
colleague experience.About the Role:In this role, you will:
- Lead and supervise risk and operations of teller functions to
deliver exceptional customer service and colleague experience
- Provide feedback and present ideas for improving customer
service and colleague experience, and related performance
management process and tools
- Perform operational and customer support tasks
- Provide excellent customer service, engage customers in
conversations, and build relationships with them
- Manage the schedule and the daily operations of the teller
line
- Make decisions and resolve issues related to daily operations
of the teller line, under direction of regional banking
management
- Leverage interpretation of applicable regulations, policy and
procedure requirements, and audit and escalation procedures
- Support customers and employees in resolving or escalating
concerns or complaints
- Collaborate and consult with branch employees, colleagues, and
mid-level managers
- Interact directly with customers
- Coach, motivate, and develop a diverse team of direct reports
to achieve full potential and meet established business
objectives
- Manage allocation of people and financial resources for branch
operations
- Mentor and guide talent development of direct reports and
assist in hiring talentRequirements:To be successful in this role,
you will need:
- 2+ years of experience assessing and meeting the needs of
customers or helping with issue resolution, or equivalent
demonstrated through one or a combination of the following: work
experience, training, military experience, education
- 1+ years of Leadership experienceDesired Qualifications:We are
looking for candidates with:
- Leadership skills including the ability to build, develop, and
motivate a diverse work team
- Ability to provide strong customer service while listening,
eliciting information efficiently, comprehending, and resolving
complex customer issues
- Customer service, operations, or financial services management
experience within a high volume, fast-paced and constantly changing
environment
- Ability to educate and connect customers to technology and
share the value of mobile banking options
- Ability to interact with integrity and professionalism with
customers and employees
- Knowledge and understanding of laws and regulations pertaining
to the banking industry
- Knowledge and understanding of retail compliance controls, risk
management, and loss prevention
- Ability to work effectively under pressure, meet deadlines,
exercise independent judgment, and use critical thinking
skills
- Relevant military experience including working with military
protocol and instructions, enlisted evaluations, officer/leadership
reporting
- Relevant military experience including working in personnel
benefits management, processing military personnel orders or
transitions, wartime readiness operations, human resources or
military recruiting
- Cash handling experienceJob Expectations:This role requires:
- Ability to work a schedule that may include most Saturdays
- Individuals in Loan Originator (LO) positions must meet the
Consumer Financial Protection Bureau qualification requirements and
comply with related Wells Fargo policies. The LO qualification
requirements include meeting applicable financial responsibility,
character, general financial fitness, and criminal background
standards. A current credit report will be used to assess your
financial responsibility and credit fitness. However, a credit
score is not included as part of the evaluation. Successful
candidates must also meet ongoing regulatory requirements including
additional screening, if necessary
- This position is not eligible for Visa sponsorship
Keywords: WELLS FARGO BANK, Jacksonville , Branch Operations Manager - Beville Rd, Executive , Daytona Beach, Florida
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