GENERAL MANAGER FULL
Company: Extended Stay America
Location: Jacksonville
Posted on: November 14, 2024
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Job Description:
POSITION PURPOSE AND SUMMARY Oversees, directs and manages
property operations of a single property to assure optimum
performance and continual improvement in the Key Performance
Indicators (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right,
Stop the Leaks and Safewatch). Coordinates, directs and manages the
staff and everyday hotel operations to achieve profitability, guest
satisfaction and efficiency while maintaining standards set by the
company assuring 100% guest satisfaction. Watch A Day in the Life
video for General Manager
https://vimeo.com/showcase/5180017/video/265597879
MAJOR / KEY JOB DUTIES Ensure associates at the property are
driving the Company initiatives (GREAT, REACH, DANCE, DRIVE, FRESH,
Making it Right and Stop the Leaks) Demonstrates and promotes a
100% commitment to providing the best possible experience for our
guests and employees Responsible for maximizing revenues and flow
through to GOP to meet or exceed budgeted EBITDA Manage labor
standards and property level expenses to achieve maximum
flow-through to the bottom line profit Monitors collection of
in-house guest balances and direct bill receivables, commission
payments by vendors, and issuance of refund checks Participates and
monitors monthly inventory of supplies and equipment. Ensures
purchases made are within budget and by approved vendors Works with
the District Manager and Regional Director of Field Sales to manage
all sales activities of the property and meet revenue objectives.
Activities include setting goals, completing competitive surveys,
taking reservations and compiling reports Identifies and seeks out
potential business in local market. Maintains relationships with
local companies and key people to increase the company's visibility
within the local market Promotes 100% guest satisfaction throughout
property. Instills the 100% guest satisfaction objective to AGM and
hourly associates Ensures that all guest related issues are
resolved in a manner consistent with the company's goals and
objectives Recruits qualified applicants. Trains employees in
accordance with company standards Communicates all policies and
procedures to entire staff. Conducts regular meetings to provide
various information including company communications, policy
reviews, local property activities, goals, etc Inspects and
documents repairs and cleanliness of property with AGM to ensure
optimum upkeep and repair, room cleanliness and overall property
appearance Work to build solid client relationships in the District
and with Managers and staff at each assigned hotel Upholds and
Enforces ESH standards and policy compliance at the hotel level.
OTHER DUTIES Adheres to federal, state and local laws employment
related laws and regulations Performs duties in all aspects of
hotel operations whenever needed Directly manages an Assistant
General Manager who supervises a total of 8 to 10 employees on the
Property. Is responsible for the overall direction, coordination,
and evaluation of this unit Actively reviews and monitors the
Social Media websites to ensure timely and appropriate responses to
postings.
BENEFITS
Compensation
Pay Ranges
Pay range information for the position you are applying for is
below. Disclaimer: Compensation may vary based on role, level,
experience, length of time in a position, and location. Candidates
are not guaranteed to be at the high or low end of the compensation
ranges presented. The Company complies with applicable federal,
state, and local minimum wage requirements.
For Colorado, Washington, California, Applicants Only:
General Manager GMA- $53,000 - $76,000 Annually
For New York City (Whitestone) Applicants Only:
General Manager GMA - $57,000 - $87,000 AnnuallyMINIMUM
QUALIFICATIONS Minimum three years related hospitality management
experience required; 4-year degree highly preferred PREFERRED
QUALIFICATIONS Basic knowledge of computers and software including
ability to use e-mail, word processing, and spreadsheet software
Ability to organize multiple projects; manage and prioritize
multiple tasks and meet deadlines Ability to manage and direct a
staff to perform daily job tasks ENVIRONMENTAL JOB REQUIREMENTS The
work environment characteristics described here are representative
of those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. While performing the duties of this job, the employee
frequently works in outside weather conditions and is frequently
exposed to wet and/or humid conditions. The employee occasionally
works near moving mechanical parts and is occasionally exposed to
fumes or airborne particles and toxic or caustic chemicals. The
noise level in the work environment is usually moderate. The
employee is frequently required to travel within the local
community. Infrequent travel from one city to another is required
which may necessitate air travel. KNOWLEDGE, SKILLS, ABILITIES &
COMPETENCIES Ability to read and speak the English language and
comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence Ability to effectively
present information in one-on-one and small group situations to
customers, clients, and other employees of the organization Ability
to effectively communicate professionally with guests, associates,
supervisors, and others as required for optimum operation of the
property Conversational Spanish would be beneficial
Keywords: Extended Stay America, Jacksonville , GENERAL MANAGER FULL, Executive , Jacksonville, Florida
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