ADP NFSA Division Manager

Company: Bank of America
Location: Jacksonville
Posted on: February 18, 2025

Job Description:

ADP NFSA Division ManagerApply locations Jacksonville time type Full time posted on Posted 3 Days Ago job requisition id 25002629Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description:This job is responsible for managing a large segment or multiple segments across one or more functions and one or more products. Key responsibilities include managing operations areas functions, processes, and initiatives of significant scope and scale with application of broad operational business knowledge and subject-matter expertise. Job expectations include identifying strategic and functional gaps, opportunities, and solutions across multiple functions and platforms within the operations functions and routine management of operations functions, aspects, transactions, and products.The ADP NFSA Division Manager will lead the Centralized ADP team across a variety of aspects which include:

• Drive performance and continuity across teams
• Collaborate with key stakeholders across the Enterprise to drive deepening opportunity across the Enterprise
• Ensure market leaders are driving FSA productivity with a focus on activities, contacts, and effective conversations
• Ensure adherence to responsible growth and client first strategy
• Partner across business functions to build and strengthen integration points and drive responsible growth
• Client first mentality and approach to operations
• Identify performance gaps and opportunities to move the business forward
• Drive efficient and effective participant contact strategy
• Work with key partners to drive and adhere to responsible growth
• Conduct regular skip level meetings with associates in order to identify areas of improvement
• Effective communication and adoption of strategic plan
• Manage day to day activities and performance of team managers
• Manage overall performance and business trends affecting teams
• Resolve client and associate issues elevated to supervisory level
• Conduct key performance reviews of leadership team / associates
• Attract and retain an effective advisor workforce and leadership team
• Present business reviews and key updates to senior leadership
• Manage remotely and across multiple centralized locations
• Lead team to strong licensing performance
• Lead team to strong progression performance
• Effectively partner with ADP and Merrill leaders
• Manage risk and client careRequired Qualifications:
  • Series 7, 66 and Supervisory licenses 9 & 10
  • Ability to build and foster enterprise relationships across all levels of the organization
  • Communicates strategic business plans and tactical sales goals to team members
  • Excellent oral and written communication skills
  • Self-motivated and delivery focused
  • Proven track record of successfully achieving and hitting sales results
  • Sound problem solving skills
  • Extremely organized/superior time management skills
  • Exercises strong judgment and experience to make timely and effective decisions
  • Projects enthusiasm, optimism, and determination
  • Promotes a client-first mindset among the team
  • Prior industry sales experience within a centralized environment
  • Prior experience managing and leading a team of managersDesired Qualifications:
    • Experience managing other managersJob Code Responsibilities:
      • Implements improvements to drive the growth of overall processes and identifies data, metrics, and key performance indicators to measure process effectiveness
      • Develops and analyzes procedures to enhance unit and/or product-related activities
      • Builds partnerships across the bank, integrates and drives strategic management activities, and mentors specialists to deliver a client relationship focused culture
      • Identifies process improvement opportunities, influence, and build processes
      • Drives collaborative message in partnership with process owners and business controls
      • Oversees budget and expense management, reports, and forecasts for specific areasSkills:
        • Drives Engagement
        • Leadership Development and Relationship Building
        • Performance Management
        • Workforce Planning, Talent Development, and Recruiting
        • Sales Performance and Account Management
        • Client Experience Branding
        • Executive Presence
        • Sales Strategy
        • Customer Experience Improvement
        • Decision Making and Strategic ThinkingMinimum Education Requirement: High School Diploma / GED / Secondary School or equivalentShift: 1st shift (United States of America)Hours Per Week: 40
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Keywords: Bank of America, Jacksonville , ADP NFSA Division Manager, Executive , Jacksonville, Florida