Director of Client Strategy, Digital Edge

Company: Agital
Location: Jacksonville
Posted on: March 29, 2025

Job Description:

Director of Client Strategy, Digital EdgeAbout AgitalAt Agital, we challenge the status quo and embrace innovation and agility to propel our clients' business toward measurable, impactful results. Trust is our currency, and momentum is our mantra. We invest in our people, our clients, and our partners to foster an environment primed for growth.With decades of expertise guiding our insights-driven services, we craft revolutionary marketing strategies that seamlessly integrate tech and talent, daring to defy convention and designed for impact.Agital is the Impact agency. We're an integrated marketing partner serving clients of all sizes and across a variety of industries with services including paid and organic search, social, and programmatic, public relations (PR), business consulting, marketing automation, website development, UX design, and more. Our team of digital marketing and holistic strategy experts are nimble, using the latest data sourced from our industry-leading proprietary software paired with decades of experience to achieve measurable growth.About the role

• The Director of Client Strategy position plans, develops, and implements customer strategies to retain existing business and growth. This role is responsible for client relationship building, developing agency relationships, the quality of service, and the delivery of on-time and on-budget completion of projects. The role is expected to provide thought leadership, agency brand building, and collaboration with internal and external teams to develop industry-leading innovations.What you'll do
  • Reviews research to anticipate competition and market trends and translate customer's attitudes toward services and relationships.
  • Thoroughly understand and makes certain the team thoroughly understands the client's business/brand, competitive environment, industry trends, and overall marketing plans and goals.
  • Communicates strategies, including marketing, operations, communications, sales, and employee satisfaction, from assigned customer to executive team.
  • Coordinates and aligns strategy with corporate growth plan.
  • Works with other departments to help develop relationships regarding pricing, positioning, and packaging.
  • Strengthen and manage the relationship at the senior level with the customer's key stakeholders, including both the sales and marketing teams, executive leadership, and any other appropriate business functions, to leverage the best results.
  • Support the preparation of business cases for any additional resources required to drive the expansion.
  • Actively and proactively support the development of the sales pipeline.
  • Oversee the development, implementation, and achievement of annual budgets related to growth with the customer. Monitor any variances and report on any corrective actions necessary.
  • Support key decisions on total customer investment.
  • Quickly and effectively resolve client problems/concerns to ensure client satisfaction.
  • Drive a holistic data-based strategy across the full customer journey.
  • Partner with strategic planning and creative to meet key client marketing objectives, push forward insights and ideas, deliver compelling creative, and maintain high standards.
  • Ensure deliverables meet clients' objectives and drive the business forward.
  • Analyze program results, summarize findings, and recommend program enhancements based on performance insights to improve effectiveness.
  • Lead internal and client meetings and presentations; develop and deliver proposals, decks, agendas and follow-up communications.
  • Author and deliver POV papers and presentations as a subject matter expert in the digital marketing and destination sales/marketing space, as such, you are expected to be well-read on industry publications and reviews.
  • Mentorship and growth nurturing for team members.Qualifications
    • 8-10 years of progressive sales and marketing experience, preferably within a client service organization.
    • Comprehensive knowledge of the tourism, hospitality, and DMO industry through a sales and marketing lens.
    • Thorough knowledge of implementing data-driven marketing strategies within the travel category.
    • Knowledge and experience with sales tactics, media strategy, and implementation.
    • Ability to build relationships and collaborate effectively with clients, agency partners, and other departments/teams to deliver exceptional work for clients.
    • Analyzes results, interprets data, and provides insights to support actionable recommendations.
    • Strong presentation skills; successfully presents and sells strategy, new thinking and ideas to clients and colleagues.
    • Able to communicate clearly, thoroughly, succinctly, and in a timely manner. Responds to comments, suggestions, and criticisms in a thoughtful and constructive manner.
    • Function as an enthusiastic, collaborative, and focused team player.
    • Strong relationship management skills.
    • Experience in leading, managing, and mentoring teams and providing actionable feedback.
    • Should possess good knowledge of the digital advertising landscape, including but not limited to, technology, privacy legislation and industry best practices.Working At AgitalWe believe that great work is only possible with great people. We want to find people who believe in our mission, vision and values and feel inspired to grow while they're here.Our People & CultureWe're working to create an inclusive culture that empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and bring more creativity and innovation to everything we do. We want Agital to be one of the most rewarding places you will ever work.What We OfferA dynamic and rewarding work culture!At Agital, we want to improve the state of our world. Each of us has a responsibility to drive equality and inclusion in our communities and workplace. We are committed to hiring and retaining a diverse workforce. We view everyone as an individual, and we understand that inclusion is more than just diversity - it's about belonging. We celebrate the fact that everyone is unique, and that's what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the diverse clients we work with.Benefits & CompensationAgital offers a dynamic and rewarding work culture and benefits including-
      • Autonomy - we hire intelligent people and give them the tools and training to succeed.
      • Growth Opportunities- growing company with room to play a key role at a pivotal time of growth.
      • Health insurance.
      • Unlimited paid-time-off plan.
      • 401k with company match.No agencies please. Agital is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. This job description may not be complete, and roles and responsibilities may change. We cannot offer visa support at this time.
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Keywords: Agital, Jacksonville , Director of Client Strategy, Digital Edge, Executive , Jacksonville, Florida