Bank Program Relationship Manager

Company: The Auto Club Group
Location: Jacksonville
Posted on: April 1, 2025

Job Description:

It's a great time to join AAA The Auto Club Group!JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARDJob Type:Full timeExempt/Non Exempt:SalaryJob Description:This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.Reports to: Vice PresidentBank Program Relationship Manager - The Auto Club Group What you will do:This position will have responsibility of managing the relationship with Grasshopper Bank, which will be providing banking services to our 13 million members. This role will collaborate with Grasshopper and ACG Marketing to get the product offerings out to our members and work collaboratively with the Distribution Consultants to set referral goals and drive volume through ACG's various distribution channels. This role will also be responsible for monitoring referral compensation, as well as manages intracompany payments for marketing and other support services that ACG may provide to Grasshopper throughout the relationship, including transition service monitoring throughout 2025.Additionally, this role will own the Grasshopper contract to provide banking services, will be critical in operationalizing the contract, and will work closely with Legal to ensure compliance, make amendments, and adhere to the agreement set forth. Coordinate and interface with senior leaders from both companies and governance boards. Monitor and manage service level agreements between the companies.This position will be creating the strategy, processes, relationships, reporting and governance for the new program from scratch. Potential to lead to over $1 million in fee income for ACG once fully implemented, and accordingly, this position would own the P&L for the relationship.Responsibilities include:

• Marketing & Campaign Management
  • Marketing liaison
  • Campaign forecasting
  • Collateral development
  • Product & Process Management
    • Product implementation
    • Process Enhancements
    • Product Management
    • Product Training
    • Contract Management
      • Understand and hold parties to banking-as-a service contract terms
      • Renegotiate and/or work with Legal to make necessary amendments as they arise
      • Analytics & Performance Tracking
      • Ad hoc analytics
      • Commission processing
      • Compliance/Risk
        • Legal/Compliance review
        • Complaint management
        • Stakeholder Communication & Reporting
          • Quarterly meeting materials
          • Internal/external communicationsSupervisory Responsibilities:May manage a direct reports or project team.How you will benefit:
            • Our Bank Program Relationship Manager will earn a competitive annual salary of $99,000 - $146,000 with annual bonus potential based on performance.
              • Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
                • 401k Match
                • Medical
                • Dental
                • Vision
                • PTO
                • Paid Holidays
                • Tuition ReimbursementWe're looking for candidates who: Required Qualifications (these are the minimum requirements to qualify)Education (include minimum education and any licensing/certifications):
                  • College level courseworkExperience:
                    • Eight years of experience in product/relationship management, or a similar role
                    • Experience with retail banking products
                    • Experience in product implementation, new product launch and system integration
                    • Managing conflict and issue resolution
                    • Contract negotiation and management
                    • Analytics and reportingKnowledge of:
                      • Consumer & digital banking products
                      • Banking industry standards, practices, and regulations
                      • ACG business lines, marketing techniques and distribution channelsSkills and Ability to:
                        • Influencing others and driving results
                        • Communicating updates and recommendations executive team
                        • Contract/marketing management
                        • Collaboration with third parties
                        • Understand member financial needs
                        • Understand ACG products/customer interactions for various service areas
                        • Coordinate product training, business reviews and stakeholder communicationPreferred Qualifications
                          • Experience in marketing strategy and execution or digital channel management
                          • Experience with affinity marketing programs
                          • Working and influencing across channels and with third partiesWork EnvironmentThis position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. Important Note: The above statements describe the principle and essential functions, but not all functions, that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.Who We AreBecome a part of something bigger.The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.To learn more about AAA The Auto Club Group visit Important Note:ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.Regular and reliable attendance is essential for the function of this job.AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Keywords: The Auto Club Group, Jacksonville , Bank Program Relationship Manager, Executive , Jacksonville, Florida