Senior Technical Support Engineer
Company: VirtualVocations
Location: Gainesville
Posted on: November 7, 2024
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Job Description:
A company is looking for a Senior Technical Support Engineer
responsible for enhancing customer experience through technical
support and solutions.
Key Responsibilities
Own and advocate for customer issues to ensure success and
satisfaction
Develop solutions and workarounds for complex technical
problems
Collaborate cross-functionally to deliver effective customer
solutions and manage escalations
Required Qualifications
Bachelor's degree in computer science, Information Systems, or
Engineering
6+ years of experience in a technical role
Experience with Content Management, Page Layout, and Publishing
software
Familiarity with Windows Operating Systems and Open-Source
Technology
General understanding of web-based languages and cloud
platforms
Keywords: VirtualVocations, Jacksonville , Senior Technical Support Engineer, IT / Software / Systems , Gainesville, Florida
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