Senior Technical Program Manager

Company: VirtualVocations
Location: Gainesville
Posted on: November 15, 2024

Job Description:

A company is looking for a Senior Technical Program Manager, CX (AI, ML).

Key Responsibilities

Analyze customer workflows to identify automation opportunities
Define and lead the long-term customer-facing automation strategy
Oversee User Acceptance Testing (UAT) and establish quality monitoring for automation initiatives

Required Qualifications

6+ years of program/product management experience in a technology company
3+ years of experience working with Customer Support organizations
Understanding of basic concepts for ML and/or LLMs
Experience with Customer Support tools (IVRs, chatbots, CRMs, etc)
Proficiency in software development concepts and SQL

Keywords: VirtualVocations, Jacksonville , Senior Technical Program Manager, IT / Software / Systems , Gainesville, Florida

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