Sr Service Specialist - Card Servicing

Company: Disability Solutions
Location: Jacksonville
Posted on: September 29, 2024

Job Description:

Job Description:Responsible for day to day servicing of Commercial and Large Corp Card clients, varying in complexity. Provides servicing assistance related to general inquiries and research related requests.Key Responsibilities:

• Service and support of simple and complex requests/inquiries from external clients via phone channel with an in depth understanding of Commercial Card products used by clients.Requirements:
  • 2-3 years previous experience working directly with clients in a Call Center environment.
  • Self-starter and independent worker, ability to work with minimum supervision.
  • Must have excellent written communication skills with demonstrated client focus.
  • Superior follow through and initiative.
  • Highly organized, adapt at time management, and problem/solving/analytical.
  • Advanced skills within Microsoft applications.
  • Must be client focused, a team player, with effective communication skills and professionalism through use of proper phone etiquette.
  • Ability to exercise good judgement and sound-decision making skills a must.
  • Must foster teamwork by helping to create and maintain strong morale: cooperate with team members to resolve problems and achieve goals.
  • Ability to work in fast- paced, team environment.
  • Microsoft Office, Excel proficiency. Other Qualifications:
    • Exercises judgment and discretion with respect to client escalations and problem resolution.
    • Experience in Commercial Card Servicing.
    • Sharp desk and time management skills.
    • Works well in a team environment.
    • Call center experience is highly recommended.Shift:1st shift (United States of America)Hours Per Week: 40

Keywords: Disability Solutions, Jacksonville , Sr Service Specialist - Card Servicing, Other , Jacksonville, Florida