Correspondence Specialist

Company: Triad Financial Services Inc
Location: Jacksonville
Posted on: November 7, 2024

Job Description:

Job Category: Loan Servicing
Requisition Number: CORRE001832
Posted: October 29, 2024
Full-Time
Jacksonville, FL 32224, USA

Job Details

Description
Triad Financial Services is a leading provider of financial services and solutions, serving clients nationwide. We are seeking a highly motivated and skilled Correspondence Specialist with exceptional communication and writing skills, and experience in either the manufactured home or mortgage servicing experience to join our growing team.As a part of our team, you'll enjoy:

• 3 weeks PTO
• 401k w/ corporate matching
• Health/Dental/Vision benefits that start day 1
• Tuition Reimbursement
• Spot Bonus programs, Employee Engagement platform & more! Compensation Range: $22.00+/hourly (based off experience)Essential Functions:
  • Ability to work and navigate through several different systems and applications
  • Flexible and willingness to adapt to change
  • Responsible for logging and tracking of complaints and social media reviews
  • Ability to handle customer complaints, provide appropriate solutions and alternatives within the time limits.
  • Meet department goals
  • Ability to conduct an investigation and study of materials and sources in order to establish facts and reach conclusions
  • High attention to detail
  • Ability to multi-task and consistently meet multiple deadlines
  • Conducts general research including, but not limited to, verifying loan data such as payments posted, ARM (Adjustable Rate Mortgage) adjustments, escrow disbursements, escrow analysis and loan balance information.
  • Works closely with internal departments to resolve inquiry, dispute or complaint
  • Generates response letters in accordance with RESPA (Real Estate Settlement and Procedures Act) /CFPB (Consumer Financial Protection Bureau)
  • Utilizes knowledge of mortgage loan documentation and escrow; RESPA and FCRA (Fair Credit Reporting Act)
  • Categorizes incoming correspondence and follow established assignment / escalations processMinimum Qualifications:
    • Business writing experience
    • Mortgage servicing experience (2+ years)
    • Microsoft Office proficient#PM22 #ID
      
      
      
      
      
      PI7df36a3744da-37248-35922782

Keywords: Triad Financial Services Inc, Jacksonville , Correspondence Specialist, Other , Jacksonville, Florida