Resolution Specialist

Company: VirtualVocations
Location: Gainesville
Posted on: November 8, 2024

Job Description:

A company is looking for a Resolution Specialist to manage complaints, incidents, and accidents for designated clients.

Key Responsibilities

Document, investigate, and resolve complaints within specified timeframes
Monitor compliance with client service level agreements and report issues to leadership
Compile and submit regular reports on incidents, accidents, and complaint trends

Required Qualifications

High School Diploma or G.E.D
2 years of customer service experience
Some college preferred
Previous Quality & Compliance experience preferred
Minimum of six months in the Customer Service Center preferred

Keywords: VirtualVocations, Jacksonville , Resolution Specialist, Other , Gainesville, Florida

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