CX Operations Business Analyst

Company: VirtualVocations
Location: Gainesville
Posted on: November 8, 2024

Job Description:

A company is looking for a CX Operations Business Analyst III.

Key Responsibilities

Analyze business data to provide insights into Customer Experience and Success
Partner with various departments to discover insights and optimization opportunities
Present complex data and trends through dashboards and reports to support business strategy

Required Qualifications

5+ years of experience in Data Analytics, Business Intelligence, or Customer Experience Operations
Experience with Zendesk, Salesforce, Chatbots, Google BigQuery, and related systems
Proficiency in data visualization tools and advanced Excel skills
Experience with SQL, Python, and querying databases
Familiarity with customer experience metrics such as NPS, CSAT, and CES

Keywords: VirtualVocations, Jacksonville , CX Operations Business Analyst, Professions , Gainesville, Florida

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