Legal Intake Specialist - Bilingual

Company: Wilkes & Mee, PLLC
Location: Jacksonville
Posted on: April 3, 2025

Job Description:

Our law office is growing fast, and we're searching for a full-time legal intake specialist to help us succeed! You'll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients in their time of need, screening and surveying for potential cases, and helping our lawyers manage their meetings. If the thought of coming to work every day and making a positive impact on clients' lives excites you, start your application today!



PLEASE NOTE: THIS IS STRICTLY AN IN-OFFICE POSITION. PLEASE DO NOT APPLY IF YOU ARE NOT IN THE METRO JACKSONVILLE AREA.



YOU MUST BE FLUENT IN SPANISH & ENGLISH. PLEASE DO NOT APPLY IF YOU ARE NOT PROFICIENT IN SPANISH & ENGLISH.

Responsibilities:

--- Perform miscellaneous clerical tasks as needed, including transcription, research, spreadsheet management, and email writing to ensure operational efficiency
--- Coordinate awareness initiatives and foster relationships with other attorneys alongside the marketing team in order to help grow our prospective client base
--- Screen incoming potential client phone calls to make sure the case falls within the scope of the firm, while helping the caller feel heard and understood
--- Collect paperwork and enter data into our case management system to ensure a smooth onboarding for new clients and tidy management of case files
--- Set appointments for potential clients that meet our criteria to keep our lawyers' schedules organized and grow our caseload
--- These are just a few of the responsibilities for which you will be entrusted.

Qualifications:

--- Previous experience with CRM and case management software desired
--- Customer service or sales experience a plus
--- Possesses outstanding communication skills and sense of empathy
--- High school diploma or GED is a requirement; Bachelor's degree is a plus


About Company:
We are focused on changing the way people think about lawyers. We are into honesty & integrity. We believe in treating colleagues, clients, and opposing parties with kindness even when kindness might not seem warranted. We work hard, play hard, and offer a TON of opportunities for the right people to grow personally and professionally. We are into your goals & dreams and we will work with you to help you achieve them. Our office is pretty casual, but we clean up when we have to. We are an absolute meritocracy and you will be rewarded for your efforts. We don't give a hoot how many years of experience you have. We care about what you can do.

Keywords: Wilkes & Mee, PLLC, Jacksonville , Legal Intake Specialist - Bilingual, Other , Jacksonville, Florida